Shipping policy

Shipping Policy

Order Processing

Thank you for shopping with us. All of our bags are custom-made and carefully produced to meet your specifications.

Orders are processed within 2–5 business days after payment confirmation.
Custom and personalized orders may require 5–10 business days for production before shipment.
Orders are processed Monday through Friday, excluding public holidays.

Shipping Times

Estimated delivery times vary depending on the destination:

Domestic Shipping

Delivery within 3–7 business days after dispatch.

International Shipping

Delivery within 7–21 business days after dispatch, depending on the destination country and customs clearance procedures.

Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on:

Destination country
Package weight and dimensions
Selected shipping method

Free shipping promotions, when available, will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link. Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities. These charges are not included in the product price or shipping cost.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in unsatisfactory condition, please contact us within 7 days of delivery with photographs and order details. We will work with the shipping carrier to resolve the issue as quickly as possible.

Delayed Deliveries

While we strive to deliver all orders on time, we cannot guarantee delivery dates due to circumstances beyond our control, including weather conditions, customs inspections, carrier delays, or other unforeseen events.